Return and Refund Policy
Last Updated: [August 20, 2025]
Welcome to The Biohacking Pros! Your satisfaction is our priority. Please review the following policy carefully.
Please Read the Following
By placing an order on our website, you agree to the terms outlined below. This policy follows compliance, standards and ensures transparency for all customers.
Returns
We strive to offer a fair and transparent return process, but not all items are eligible for return once shipped.
Our products are sourced directly from manufacturers, and many of them have strict return restrictions. Because of this, some orders may not be returnable if the manufacturer does not allow it. This policy varies depending on the brand and product. If you're unsure whether your item qualifies for a return, please contact us at support@thebiohackingpros.com before placing your order or initiating a return. We'll be happy to check the return eligibility with the manufacturer on your behalf.
For returnable items, the following terms apply:
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Returns must be requested within 30 calendar days of delivery.
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Items must be unused, in original condition, and include all original packaging and materials.
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Please note:
Due to the rising costs of LTL/freight shipping, all non-defective returns will incur a 25% cancellation/restocking fee, in addition to return shipping fees.
If you’re planning to exchange your item for another product, we may be able to offer partial return credit or assistance with shipping fees depending on the replacement product. Reach out to us—we’ll do our best to work with you.
Refunds
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Refunds are issued to the original payment method within 10 business days of approval.
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Shipping costs are non-refundable.
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If your item was damaged during shipping, notify us within 5 business days of delivery at support@thebiohackingpros.com with photos.
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If you do not notify us of damage within this timeframe, we may be unable to process a refund or replacement.
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A restocking fee may apply to some returns where permitted by law.
Warranties
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Some items may include a manufacturer’s warranty.
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We do not offer warranties beyond what is provided by the manufacturer unless explicitly stated.
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For warranty support, contact support@thebiohackingpros.com with your order number and product details.
BOGO Promotions
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Items purchased through Buy One Get One (BOGO) deals must be returned together.
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If only one item is returned, the refund will be adjusted to reflect the full price of the item kept.
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Both items must be in original, unused condition for a refund to be processed.
Custom Orders
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Custom-made, made-to-order, and personalized items are non-refundable and final sale, unless they arrive defective or damaged.
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Custom orders cannot be canceled once production has started.
Chargebacks and Disputes
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Please contact us directly at support@thebiohackingpros.com before initiating a chargeback.
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We are committed to resolving issues quickly and fairly.
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Chargebacks made without contacting us first may result in account restrictions or order blocks.
Need Help?
For any questions about your order, returns, or our policies, please email us at:
Contact Information
Business Name: The Biohacking Pros
Phone: (888) 321-1377
Email: support@thebiohackingpros.com
Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM HST